Avenida Guardianes Mayas Between calle 11 Sur and 1 poniente Manzana 5. Lote 15. Region 15
Canova Cantina
740 m
Av. 7 Sur Lote 11 La Veleta
Restaurante Bejuco
880 m
Mza 26 Calle Itzamna Lot B88 Aldea Zama Mza 26
Safari Comedor Zama
880 m
Calle Itzamna Manzana 26 Lote 13
Cafe Galeria Tulum
880 m
Itzamna 127 Aldea Zama
Ki'Kil
880 m
Mza 26 Calle Itzamna Inside the Hotel Naay
Norita Tulum
1.2
km
Nak Be
Xiximak Restaurante
930 m
Calle Palenque entre Calle Sac-Be y Xel-Ha
Reviews and Ratings
Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
beautiful rooms
amazing location
additional service charge
limited dining options
8.8/10
Great
Rooms
9.2
Location
9.3
Service
8.5
Dining
9.0
Guest reviews
8.8/10
based on 6 reviews
8.8
8.8/10 based on 443 reviews
Terry
United States,
February
2024
8.8/10
The hotel surpassed our expectations with its beautiful rooms and exceptional service. The location was also amazing, nestled perfectly in nature. However, the dining experience could use some improvement, especially with more variety in options. The facilities were top-notch, providing everything we needed for a comfortable stay.
Rooms
9.0
The rooms were so clean and comfortable, and we loved the private backyards that offered direct access to the pool. They were not just beautiful but also very spacious.
Service
8.0
The staff were attentive, friendly, and always available through What's App. However, the additional 15% service charge for all services was a bit unexpected. Despite that, their willingness to assist with everything from room service to tour arrangements was commendable.
Location
10.0
The location was stunning, perfectly integrated into nature, and easy to access nearby restaurants. We even used WhatsApp to contact reception for scooter rentals and reservations. The proximity to Mexico Mezcalita added to the appeal of the area.
Dining
8.0
The dining experience was outstanding, offering healthy and super delicious options. The only downside was the lack of variety in meaty pizza choices.
Facilities
9.0
The hotel's facilities were modern and top-tier, providing everything you could need for a luxurious stay. From welcome drinks to tours and ticket assistance, they had it all.
beautiful rooms
additional service charge
Ben
United States,
October
2023
9.0/10
My stay at the hotel was delightful! The rooms were so clean and comfortable, and we especially loved the private backyards. The outside shower in my room was a beautiful touch. The staff was extremely friendly and helpful, always offering great recommendations and assistance. The location was perfect, just the right distance from Tulum town and the beach, near a charming road lined with restaurants. Although you might need a car or scooter to get around, it's worth it. The dining experience was outstanding, serving healthy and super delicious food. Overall, a great value for money experience.
Rooms
9.0
The rooms were so clean and comfortable.
Service
9.0
The staff was very friendly and attentive, always willing to assist with any needs.
Location
9.0
The perfect distance from Tulum town and the beach, near a lovely road of restaurants.
Dining
9.0
The dining experience was outstanding, offering healthy and super good food.
Facilities
9.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
Dudley
United Kingdom,
October
2023
9.0/10
The hotel was a gem with luxurious rooms featuring private backyards for a glass of wine and direct entrance to the pool. The service was top-notch, with incredibly beautiful assistance from the staff. The location was perfect, nestled near a lovely row of restaurants and stunningly integrated in nature. The dining experience was outstanding, offering healthy and super good options.
Rooms
9.0
The rooms were so clean and comfortable, the private backyards were a highlight for us. Luxurious and perfect for a glass of wine.
Service
9.0
The service was very friendly and helpful, the staff were attentive, friendly, and attentive.
Location
9.0
The location was good, near a lovely road of restaurants and stunningly integrated in nature.
Dining
9.0
The dining was outstanding, with healthy and super good choices.
Facilities
9.0
The facilities were modern and luxurious, truly enhancing the stay.
David
United Kingdom,
June
2023
8.8/10
My stay at the hotel was absolutely wonderful! The rooms were so beautiful, and I loved the outside shower. They were even more stunning in person than in the pictures. The service was top-notch, with the option to contact reception via WhatsApp for any assistance we needed. The location was perfect, nestled in the stunning nature of Mexico. The dining experience was outstanding, offering healthy and delicious options. Overall, a fantastic stay with just a few minor hiccups along the way.
Rooms
9.0
The rooms are very beautiful and spacious, with a lovely outside shower.
Service
8.0
The service was very friendly and helpful, offering assistance with bookings and recommendations via WhatsApp.
Location
9.0
The location is amazing, perfectly integrated in the stunning nature of Mexico. Just be prepared to hire a car/scooter to explore the surroundings.
Dining
9.0
The dining experience was outstanding, offering healthy and super good options.
Facilities
9.0
The hotel offers everything you need for a comfortable stay.
Richard
United Kingdom,
June
2023
8.8/10
I was amazed by the beautiful rooms with the outside shower and private garden, providing a luxurious and comfortable stay. The service was incredibly helpful, offering assistance with various bookings and recommendations. The stunning location, though requiring transportation for beach access, was perfectly integrated into nature. The dining experience was outstanding, offering healthy and delicious options. Overall, a top-notch hotel with some minor inconveniences.
Rooms
9.0
The rooms were luxurious, beautiful, and comfortable, with a private garden and direct pool access.
Service
8.0
The service was friendly and very helpful, offering assistance via WhatsApp for various needs.
Location
9.0
The location was stunning, perfectly integrated into nature, but requiring transportation for beach access.
Dining
9.0
The dining was healthy and super good, offering outstanding options.
Facilities
9.0
The facilities were top-notch, offering everything needed for a comfortable stay.
R.
United States,
June
2023
9.6/10
I absolutely loved my stay at this hotel! The rooms were so clean and comfortable, and the private backyards were a real highlight for us. The location was fantastic near a lovely road of restaurants. The service was top-notch, staff was very friendly and helpful. The dining experience was outstanding with healthy and super good options. Overall, a stunning and perfectly integrated place in nature.
Rooms
10.0
The rooms were so beautiful and comfortable, even more beautiful in real life than in the pictures.
Service
9.0
The service was very friendly and helpful, always willing to assist with bookings and recommendations for special places in the area.
Location
10.0
The location was stunning, perfectly integrated in nature and easy to access nearby restaurants.
Dining
10.0
The dining experience was outstanding, with healthy and super good options, including freshly caught fish.
Facilities
9.0
The facilities were modern and convenient, meeting all our needs during the stay.
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